Some of the most advanced techniques in Sorting and Searching are included in his latest book, Power-UP Using Excel VBA Sorts and Searches. The founder, Rich Locus, CPA, has a wide variety of experience in turning repetitious and time-consuming business activities into button-driven, fast and efficient applications and processes.
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LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. LivePerson is a provider of communications solutions for online sales, marketing and customer service. "The fact that they are experiencing such marked success is a testament to their deep understanding of their customers and the flexibility and effectiveness of Timpani Chat."
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"Logicworks utilizes Timpani to solve a very specific sales challenge - how to provide extremely case-dependent technical information to potential customers at exactly the right time," said Robert LoCascio, LivePerson CEO. In the highly competitive hosting space, the company recognized the need for a communication solution that could differentiate them from their competitors, improve customer satisfaction and accelerate the sales process. Logicworks' solutions provide 99.999% to 100% uptime for companies with enterprise-level managed hosting needs, including a high-availability Managed Database Service for Oracle® and Microsoft® platforms. Using Timpani we have closed deals in days."
Our typical sales cycle is measured in months. "LivePerson is a fantastic tool that allows us to put customers in touch with our Account Executives much more quickly, while adding a level of human interactivity that closes sales with increased speed and efficiency. "Potential customers come to our site knowing exactly what they want, and require specific, highly technical information," said Gregg Kitaeff, Vice President of Sales, Logicworks. Enabling serious customers to more quickly communicate with an agent has allowed Logicworks to increase sales and shorten sales cycles. In a departure from the industry standard, all of Logicworks' Account Executives have a deep technical background, and are able to answer all technical questions. The advanced analytics capabilities provided by LivePerson allow salespeople to view real time information about customers with whom they are chatting, such as the customers' URL and whether they have visited the site previously. Timpani allows Logicworks to quickly connect online customers with a live salesperson. (NASDAQ: LPSN), a provider of communications solutions for online sales, marketing and customer service, announced today that Logicworks ( ), a premier provider of full-service managed hosting solutions, has employed Timpani Chat to accelerate the sales process and provide heightened customer service.